Employee & Family Assistance Programs (EFAP)
An Employee Assistance program is a service or suite of services implemented in the workplace to assist employees
and their immediate family in coping with or addressing issues related to the effects of daily living.
It typically offers solution-focused counselling that teaches plan members skills to help them problem solve
and become more resilient when faced with adversity.
The counselling is delivered through a short-term counselling model (on average 4-6 hours).
EAP’s are an early intervention or preventative solution
– they are not intended to replace long-term couselling
or the need for residential placement to address serious mental health issues or addictions.
EAP’s are designed to provide the first line of support for the most common issues including, but not limited to:
personal adjustment problems
aging parents/eldercare concerns
EAP’s are traditionally thought of as more of a psychological service, however, more recently EAP’s often include services such as nutritional counselling and programs that target improved physical health.